Pengaruh Pelatihan Kepemimpinan Tranformasional Supervisor Terhadap Mutu Pelayanan Pramuniaga Di Flora Group

Authors

  • Dian Yudhawati 2, Reny Yuniasanti3
  • Alimatus Sahrah
  • Reny Yuniasanti

DOI:

https://doi.org/10.26486/psikologi.v18i2.394

Keywords:

pelatihan kepemimpinan transformasional, mutu pelayanan pramuniaga

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui efektivitas pelatihan kepemimpinan transformasional supervisor terhadap mutu pelayanan pramuniaga. Mutu pelayanan pramuniaga termasuk penampilan fisik, responsif, tanggung jawab, jaminan dan empati. Sedangkan kepemimpinan transformasional terdiri dari 5 aspek, idealized influenced, inspirational motivation, intellectual stimulation dan individualized consideration.  Terdapat tiga puluh dua karyawan Flora Grup yang terlibat dalam penelitian ini menggunakan kuasi eksperimental design yang mengukur pretest dan post test kelompok kontrol dan kelompok eksperimen. Hasil analisa data post test , t = 10,775, dengan p = 0,000 yang artinya ada perbedaan yang signifikan antara kelompok eksperimen dan kelompok kontrol.

  

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Published

2016-08-19

How to Cite

Yudhawati, D., Sahrah, A., & Yuniasanti, R. (2016). Pengaruh Pelatihan Kepemimpinan Tranformasional Supervisor Terhadap Mutu Pelayanan Pramuniaga Di Flora Group. Insight: Jurnal Ilmiah Psikologi, 18(2), 161–177. https://doi.org/10.26486/psikologi.v18i2.394

Issue

Vol. 18 No. 2: Agustus 2016

Section

Articles

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