Perspective taking and organizational citizenship behavior (OCB)
DOI:
https://doi.org/10.26486/psikologi.v24i1.1205Keywords:
Perspective taking, organizational citizenship behaviorAbstract
Organisasi yang sukses membutuhkan anggota yang bersedia melakukan sesuatu lebih dari pekerjaan yang biasa ia lakukan, dan perilaku ini disebut organizational citizenship behavior (OCB). Faktor individu mempunyai peran yang penting untuk memunculkan perilaku OCB, salah satunya adalah kemampuan untuk melihat dan memahami melalui sudut pandang orang lain atau yang disebut perspective taking. Penelitian ini bertujuan untuk mengetahui pengaruh perspective taking terhadap OCB pada anggota organisasi. Partisipan dalam penelitian ini adalah 197 mahasiswa, 56 laki – laki dan 141 perempuan dengan rentang usia 18 - 23 tahun. Data dikumpulkan secara online dengan menggunakan dua skala, skala perspective taking dan skala OCB. Analisis data menggunakan regresi sederhana dengan program SPSS menunjukkan bahwa perspective taking memberikan kontribusi pada OCB.
References
Aggarwal, Arun & Singh, R. (2018). Exploring the nomological network of organizational citizenship behavior : A Review of dimensions, antecedents and consequences. The IUP Journal of Organizational Behavior, XV(3), 16–40.
Berber, A., & Rofcanin, Y. (2012). Investigation of organization citizenship behavior construct a framework for antecedents and consequences. International Journal of Business and Social Research, 2(4), 195–210.
Corcoran, K. O. C., & Mallinckrodt, B. (2000). Adult attachment, self-efficacy, perspective taking, and conflict resolution. Journal of Counseling & Development, 78 (4), 473–483. 65211, 97–107.
Davis, M. H. (1983). Measuring individual differences in empathy: Evidence for multidimensional approach. Journal of Personality and Social Psychology, 44 (1), 113–126.
Galinsky, A. D., Magee, J. C., Ena Inesi, M., & Gruenfeld, D. H. (2006). Power and perspectives not taken. Psychological Science, 17(12), 1068–1074. https://doi.org/10.1111/j.1467-9280.2006.01824.x
Kamdar, D., McAllister, D. J., & Turban, D. B. (2006). “All in a day’s workâ€: How follower individual differences and justice perceptions predict OCB role definitions and behavior. Journal of Applied Psychology, 91(4), 841–855. https://doi.org/10.1037/0021-9010.91.4.841
Kim, B. J., Nurunnabi, M., Kim, T. H., & Jung, S. Y. (2019). Does a good firm breed good organizational citizens? The moderating role of perspective taking. International Journal of Environmental Research and Public Health, 16(1). https://doi.org/10.3390/ijerph16010161
Ku, G., Wang, C. S., & Galinsky, A. D. (2015). The promise and perversity of perspective-taking in organizations. Research in Organizational Behavior, 35, 79–102. https://doi.org/10.1016/j.riob.2015.07.003
Lepine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. The Journal of Applied Psychology, 87(1), 52–65. https://doi.org/10.1037/0021-9010.87.1.52
Litchfield, R. C., & Gentry, R. J. (2010). Perspective-taking as an organizational capability. Strategic Organization, 8(3), 187–205. https://doi.org/10.1177/1476127010374249
Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(November 2017), 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536
Parker, S. K., & Axtell, C. M. (2001). Seeing Another Viewpoint: Antecedents and Outcomes of Employee Perspective Taking. Academy of Management Journal, 44(6), 1085–1100. https://doi.org/10.5465/3069390
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A Meta-Analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
Robbins, Stephen P., & Judge, T. A. (2017). Organizational behavior 7th ed. (17th ed.). Pearson Education.
Shaughnessy, J. J.; Zechmeister, E. B; Zechmeister, J. S. (2015). Research methods in psychology (10 ed.). New York: McGraw-Hill Education.
Todd, A. R., Bodenhausen, G. V., Richeson, J. A., & Galinsky, A. D. (2011). Perspective taking combats automatic expressions of racial bias. Journal of Personality and Social Psychology, 100(6), 1027–1042. https://doi.org/10.1037/a0022308
Wang, C. S., Tai, K., Ku, G., & Galinsky, A. D. (2014). Perspective-taking increases willingness to engage in intergroup contact. PLoS ONE, 9(1). https://doi.org/10.1371/journal.pone.0085681
Zhang, Y., Liao, J., & Zhao, J. (2011). Research on the organizational citizenship behavior continuum and its consequences. Frontiers of Business Research in China, 5(3), 364–379. https://doi.org/10.1007/s11782-011-0135-2
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
In line with the license, authors and users (readers, etc.) are allowed to share and adapt the material. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.

