Readiness for Digital Change: Exploring the Significance of Quality of Work Life, Organizational Identification, and Adaptability of Generation X
DOI:
https://doi.org/10.26486/psikologi.v27i1.4349Abstract
Readiness for change in knowledge shown by generation x employees is still moderate tending to low. This causes 59% to feel anxious, to stress in the period of retirement. This condition requires good adaptability in order to survive in their work, besides the cognitive and affective assessment factors of employees also need to be studied to see the dynamics of open attitudes that will be shown. The objective in this study is to see the mediating relationship of adaptability between quality of work life and organizational identification on readiness for change. This study involved 437 generation x employees in Surabaya, Gresik, and Sidoarjo who worked for more than one year with a path analysis design. The results show that adaptability fully mediates the relationship between quality of work life and readiness for change, but not significantly on organizational identification. Meanwhile, partially, the three independent variables have a significant effect on readiness for change. The use of internal factors plays an important role in the readiness of generation x employees but needs to pay attention to other external factors. Further implications for future research are described in the discussion
References
ADP Research Institute. (2024). People at work 2024: A global workforce view. ADP Research Institute
Alkarhami, M. S. (2007). Budaya kerja organisasi pemerintah. Pusat Pendidikan dan Pelatihan Pegawai, Departemen Pendidikan Nasional.
Asbari, M., Novitasari, D., Silitonga, N., Sutardi, D., & Gazali. (2020). Analisis readiness for change terhadap kinerja: Perspektif karyawan kontrak di masa pandemi Covid-19. JEMASI: Jurnal Ekonomi Manajemen dan Akuntansi, 16(2), 1–16. https://doi.org/10.35449/JEMASI.V16I2.153
Bandura, A. (2001). Social cognitive theory: An agentic perspective. Annual Review of Psychology, 52, 1–26. https://doi.org/10.1146/annurev.psych.52.1.1
Basri, N. A., & Bakar, R. M. (2024). The effect of work engagement on readiness for change in generation X teachers. PINISI JOURNAL OF ART, HUMANITY, AND SOCIAL STUDIES, 4(2), 352–361.
Bonney, K., Breaux, C., Buffington, C., Dinlersoz, E., Foster, L., Goldschlag, N., Haltiwanger, J., Kroff, Z., & Savage, K. (2024). Tracking firm use of AI in real time: A snapshot from the business trends and outlook survey (NBER Working Paper No. 32319). National Bureau of Economic Research. https://doi.org/10.3386/w32319
Cran, C. (2010). 101 ways to make generations X, Y and Zoomers happy at work. Canada: GF Murray Creative Info Solution.
Diva, V. (2023). Hubungan antara ketabahan dan adaptabilitas karier dengan kesiapan kerja mahasiswa tingkat akhir psikologi UNS [Skripsi, Universitas Sebelas Maret]. UNS Institutional Repository. https://digilib.uns.ac.id/dokumen/100527/Hubungan-antara-Ketabahan-dan-Adaptabilitas-Karier-dengan-Kesiapan-Kerja-Mahasiswa-Tingkat-Akhir-Psikologi-UNS
Djadli, S., & Moussaoui, A. (2016). A study on quality of work life and readiness for organisational change among algerian. Algerian Scientific Journal Platform, 10(16), 1-12. https://asjp.cerist.dz/en/article/12302
Drzensky, F., Egold, N., & van Dick, R. (2012). Ready for a change? A longitudinal study of antecedents, consequences and contingencies of readiness for change. Journal of Change Management, 12(1), 95–111. https://doi.org/10.1080/14697017.2011.652377
Fedorov, A., Ilaltdinova, E., Guseva, L., & Frolova, S. (2021). Convention of generations in the modern educational environment. Journal of Intergenerational Relationships, 19(4), 459–477. https://doi.org/10.1080/15350770.2020.1791780
Graham, J. R., Woodmass, K., Bailey, Q., Li, E. P. H., Lomness, A., & Arielle, &. (2022). Organizational change in human service organizations: A review and content analysis. Taylor & Francis, 46(1), 36–55. https://doi.org/10.1080/23303131.2021.1967245
Harter, J. (2024). The new challenge of engaging younger workers. Gallup. https://www.gallup.com/workplace/610856/new-challenge-engaging-younger-workers.aspx
Holt, D. T., Armenakis, A. A., Feild, H. S., & Harris, S. G. (2007). Readiness for organizational change: The systematic development of a scale. Journal of Applied Behavioral Science, 43(2), 232–255. https://doi.org/10.1177/0021886306295295
Johnson, S. A., & Ashforth, B. E. (2008). Externalization of employment in a service environment: The role of organizational and customer identification. Journal of Organizational Behavior, 29(3), 287–309. https://doi.org/10.1002/job.477
Kusumawati, E., Matulessy, A., & Rini, A. (2024). Organizational citizenship behaviour mediates work motivation and quality of work life for teachers performance. IOSR Journal Of Humanities And Social Science, 29(2), 7–17.
Mungra, Y., Srivastava, R., Sharma, A., Banerji, D., & Gollapudi, N. (2024). Impact of digital competence on employees’ flourishing through basic psychological needs satisfaction. Journal of Computer Information Systems, 64(1), 47–61. https://doi.org/10.1080/08874417.2023.2176948
Nguyen, K., & Broekhuizen, T. (2022, January). Employee and Team Digital Readiness: How to Get Employees and Teams Ready for Digital Transformation [White paper]. Groningen Digital Business Centre, University of Groningen. https://www.rug.nl/gdbc/white-paper-employee-and-team-digital-readiness.pdf
Nuthaibah, & Sumaryono. (2019). Readiness for change ditinjau dari persepsi transformational leadership dan adaptability pada pegawai rumah sakit umum [Skripsi, Universitas Gadjah Mada]. UGM Repository. https://etd.repository.ugm.ac.id/penelitian/detail/178267
Oreg, S., Bartunek, J. M., Lee, G., & Do, B. (2018). An affect-based model of recipients’ responses to organizational change events. Academy of Management Review, 43(1), 65–86. https://doi.org/10.5465/amr.2014.0335
PeopleScout. (2024). Gen X in the workplace: Has Gen X been overlooked at work? PeopleScout. https://www.peoplescout.com/insights/gen-x-in-the-workplace/
Putri, K. N. P., & Hariyanto, A. (2023). Society 5.0: Industri masa depan yang bertanggung jawab dan berkelanjutan. Universitas Airlangga. https://ftmm.unair.ac.id/society-5-0-industri-masa-depan-yang-bertanggung-jawab-dan-berkelanjutan/
PwC. (2024). Asia Pacific workforce hopes and fears survey 2024: Helping workers adapt to change in an age of transformation [Report]. PwC. https://www.pwc.com/gx/en/asia-pacific/hope-and-fears/2024/asia-pacific-hopes-and-fears-2024.pdf
Qualtrics. (2023). Gen X created tech culture, but two-thirds say work is now less important to them. Qualtrics XM. https://www.qualtrics.com/news/gen-x-created-tech-culture-but-two-thirds-say-work-is-now-less-important-to-them/
Rapp, D. N., Taylor, H. A., & Crane, G. R. (2003). The impact of digital libraries on cognitive processes: Psychological issues of hypermedia. Computers in Human Behavior, 19(5), 609–628. https://doi.org/10.1016/S0747-5632(02)00085-7
Rho, E., Jung, J., & Nam, T. (2021). A closer look at what goes wrong: Public employee cynicism and resistance to administrative reform. International Journal of Public Administration, 44(8), 636–647. https://doi.org/10.1080/01900692.2020.1742738
Rikopaltera, A., Soetjipto, B. W., & Pusparini, E. S. (2022). Pengaruh hubungan atasan-bawahan, budaya adaptability dan modal psikologi terhadap kesiapan individu untuk berubah dengan kelelahan berubah sebagai moderator di BPJS Kesehatan [Tesis master, Universitas Indonesia]. UI Library. https://lib.ui.ac.id/detail?id=20521393&lokasi=lokal
Rousseau, D. M. (1998). Why workers still identify with organizations. Journal of Organizational Behavior, 19(3), 217–233. https://www.jstor.org/stable/3100169
Sari, R. A., Santosa, M. H., Padmadewi, N. N., Ratminingsih, N. M., Nitiasih, P. K., & Budasi, I. G. (2023). Readiness of Gen-X English high school teachers in integrating teaching with technology. Journal of Education Technology, 7(2), 361–371. https://doi.org/10.23887/jet.v7i2.58077
Seah, S., Lin, J., Martinus, M., Fong, K., Aridati, I., Pham, T. P., & Chee, D. (2024, April). The state of Southeast Asia 2024 survey report [White paper]. ISEAS–Yusof Ishak Institute. https://www.iseas.edu.sg/wp-content/uploads/2024/03/The-State-of-SEA-2024.pdf
Singh, P., Upadhyay, R. K., Babu, V., & Srivastava, M. (2022). Investigating the determinants of sustainable organisational change perception among millennial generation: An evidence-based study. International Journal of Strategic Change Management, 8(1), 1–20. https://doi.org/10.1504/IJSCM.2022.131213
Van Dam, K., & Meulders, M. (2020). The Adaptability Scale: Development, internal consistency, and initial validity evidence. European Journal of Psychological Assessment, 37(2), 123–134. https://doi.org/10.1027/1015-5759/a000591
Velinov, E., Strach, P., Vassilev, V., Gergova, N., & Konovalova, N. (2024). Psychological well-being and readiness of employees for organizational changes from tertiary education institutions. Forum Scientiae Oeconomia, 12(1), 39–52. https://doi.org/10.23762/FSO_VOL12_NO1_2
Walton, R. E. (1973). Quality of working life: What is it? Sloan Management Review, 15(1), 11. https://www.proquest.com/openview/05174145ee53de19223eae9febab8ba8/1?pq-origsite=gscholar&cbl=35193
Wijaya, E. S. A. (2023). Pengaruh teknologi disruptif terhadap budaya organisasi: Kepemimpinan transformasional, pembelajaran organisasi dan kesiapan individu untuk perubahan [Skripsi, Universitas Negeri Jakarta]. UNJ Repository.
Yean, T. F., Tan, F. C., & Nadarajah, D. (2022). Determinants of adaptability and its impact on the change readiness of civil servants. International Journal of Public Sector Management, 35(5), 622–639. https://doi.org/10.1108/IJPSM-12-2021-0263
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 InSight: Jurnal Ilmiah Psikologi

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
In line with the license, authors and users (readers, etc.) are allowed to share and adapt the material. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.

