Exploring the impact of flexible work arrangements, social support, gender, and job category on the work-life balance of Generation Z workers

Authors

  • Ahmad Farhan Akbar UIN Syarif Hidayatullah Jakarta
  • Ilmi Amalia UIN Syarif Hidayatullah Jakarta

DOI:

https://doi.org/10.26486/psikologi.v25i2.3315

Abstract

The work-life balance is the ability of individuals to effectively manage resources such as time and energy across multiple roles within the professional and personal life domain, extending beyond the confines of familial responsibilities. This balance significantly correlates with life satisfaction, job contentment, work dedication, and better mental health. This study aimed to explore the impact of Flexible Work Arrangements, Social Support, Gender, and Job Categories on Generation Z Workers. Conducting a quantitative analysis and using a non-probability sampling method, the study comprised a sample of 258 workers aged between 18 to 28 years residing in Jabodetabek. The Work/Nonwork Interference and Enhancement Scale measuring tool developed by Fisher et.al (2009) was used to evaluate the work-life balance. The evaluation of flexible work arrangements used the assessment tool developed by Hyland (2000), while the measurement of social support used the Multidimensional Scale of Perceived Social Support (MSPSS) by Zimet et al (1988). The validity of the measuring instrument underwent scrutiny through Confirmatory Factor Analysis (CFA), with hypothesis testing conducted via Multiple Regression Technique. The results showed that five independent variables significantly influence the work-life balance, namely the use of adaptability, the availability of flexibility, preference for resilience, family support, and gender. However, variables such as aid from friends, significant other support, and job category are not significant in this context.

Keyword: Work-life balance, generation z, flexible work

References

Abendroth, A.-K., & Den-Dulk, L. (2011). Support for the work-life balance in Europe: The impact of state, workplace and family support on work-life balance satisfaction. Work, Employment and Society, 25(2), 234–256. https://doi.org/10.1177/0950017011398892

Adisa, T. A., Abdulraheem, I., & Isiaka, S. B. (2019). Patriarchal hegemony. Gender in Management: An International Journal, 34(1), 19–33. https://doi.org/10.1108/GM-07-2018-0095

Akanji, B., Mordi, C., & Ajonbadi, H. A. (2020). The experiences of work-life balance, stress, and coping lifestyles of female professionals: Insights from a developing country. Employee Relations: The International Journal, 42(4), 999–1015. https://doi.org/10.1108/ER-01-2019-0089

Akanni, A. A., & Oduaran, C. A. (2017). Work-life balance among academics: Do gender and personality traits matter. Journal Gender and Behavior IFE Centre for Psychological Studies (ICPS), 15(4), 10143–10154.

Annink, A. (2017). From social support to capabilities for the work–life balance of independent professionals. Journal of Management & Organization, 23(2), 258–276. https://doi.org/10.1017/jmo.2016.53

Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work-life-balance mediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36–62. https://doi.org/10.1108/JAMR-05-2020-0082

Bagley, C., Abubaker, M., & Sawyerr, A. (2018). Personality, work-life balance, hardiness, and vocation: A typology of nurses and nursing values in a special sample of english hospital nurses. Administrative Sciences, 8(4), 79–99. https://doi.org/10.3390/admsci8040079

Bell, A. S., Rajendran, D., & Theiler, S. (2012). Job stress, wellbeing, work-life balance and work-life conflict among Australian academics. E-Journal of Applied Psychology, 8(1), 25–37. https://doi.org/10.7790/ejap.v8i1.320

Bjärntoft, S., Hallman, D. M., Mathiassen, S. E., Larsson, J., & Jahncke, H. (2020). Occupational and individual determinants of work-life balance among office workers with flexible work arrangements. International Journal of Environmental Research and Public Health, 17(4), 1418–1432. https://doi.org/10.3390/ijerph17041418

BPS. (2021). Hasil sensus penduduk 2020 [Sensus Penduduk]. Badan Pusat Statistik. https://demakkab.bps.go.id/news/2021/01/21/67/hasil-sensus-penduduk-2020.html

Cennamo, L., & Gardner, D. (2008). Generational differences in work values, outcomes and person‐organisation values fit. Journal of Managerial Psychology, 23(8), 891–906. https://doi.org/10.1108/02683940810904385

Deloitte. (2022). The Deloitte global millennial survey 2022. The Deloitte Global 2022 Gen Z & Millennial Survey, 1–40. https://www2.deloitte.com/content/dam/Deloitte/global/Documents/deloitte-2022-genz-millennial-survey.pdf

Farcas, A. (2019). Work-life balance survey: Gen Z, Millennials are the unhappiest generations. CommercialCafe.

Fuadiputra, I. R., & Novianti, R. K. (2021). The effect of work autonomy and workload on job satisfaction of female workers in the Banking Sector: Mediating the role of work life balance. The Winners, 21(2), 85–91. https://doi.org/10.21512/tw.v21i2.6908

Gelade, G. A., Dobson, P., & Auer, K. (2008). Individualism, masculinity, and the sources of organizational commitment. Journal of Cross-Cultural Psychology, 39(5), 599–617. https://doi.org/10.1177/0022022108321308

Goh, E., & Lee, C. (2018). A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce. International Journal of Hospitality Management, 73(6), 20–28. https://doi.org/10.1016/j.ijhm.2018.01.016

Golden, T. D., Veiga, J. F., & Simsek, Z. (2006). Telecommuting’s differential impact on work-family conflict: Is there no place like home? Journal of Applied Psychology, 91(6), 1340–1350. https://doi.org/10.1037/0021-9010.91.6.1340

Gorsy, C., & Panwar, N. (2016). Work-life balance, life satisfaction and personality traits among teaching professionals. International Journal in Management and Social Science, 4(02), 98–105.

Gragnano, A., Simbula, S., & Miglioretti, M. (2020). Work-life balance: Weighing the importance of work-family and work-health balance. International Journal of Environmental Research and Public Health, 17(3), 907–926. https://doi.org/10.3390/ijerph17030907

Gupta, D. S. (2016). A study on work-life balance of married women employees teaching in technical institutions of Moradabad Region. International Research Journal of Management Sociology & Humanity, 7(12), 79–86.

Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work-life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361–373. https://doi.org/10.1016/j.jvb.2014.08.010

Hayman, J. R. (2009). Flexible work arrangements: Exploring the linkages between perceived usability of flexible work schedules and work/life balance. Community, Work & Family, 12(3), 327–338. https://doi.org/10.1080/13668800902966331

Hill, E. J., Hawkins, A. J., Ferris, M., & Weitzman, M. (2001). Finding an extra day a week: The positive influence of perceived job flexibility on work and family life balance. Family Relations, 50(1), 49–58. https://doi.org/10.1111/j.1741-3729.2001.00049.x

Holden, S., & Sunindijo, R. Y. (2018). Technology, long work hours, and stress worsen work-life balance in the construction industry. International Journal of Integrated Engineering, 10(2), 13–18. https://doi.org/10.30880/ijie.2018.10.02.003

Hsu, Y. Y., Bai, C. H., Yang, C. M., Huang, Y. C., Lin, T. T., & Lin, C. H. (2019). Long hours’ effects on work-life balance and satisfaction. BioMed Research International, 2019(Juni), 1–8. https://doi.org/10.1155/2019/5046934

Hyland, M. M. (1999). Flexibility in work arrangements: how availability, preferences and use affect business outcomes. In Humanities and Social Sciences (Issue January 2000).

Issa, A. (2014). The changing nature of work-life balance in Nigerian Higher Institutions. IOSR Journal of Business and Management, 16(4), 61–66. https://doi.org/10.9790/487X-16426166

Khadka, A. K., & Khadka, S. (2023). Perceptions of conflict between self-efficacy, job satisfaction, and work-life balance among University Teachers. Nepal Journal of Multidisciplinary Research, 6(2), 11–27. https://doi.org/10.3126/njmr.v6i2.57191

Kim, M., & Windsor, C. (2015). Resilience and work-life balance in first-line nurse manager. Asian Nursing Research, 9(1), 21–27. https://doi.org/10.1016/j.anr.2014.09.003

Kumarasamy, M. M., Pangil, F., & Mohd Isa, M. F. (2016). The effect of emotional intelligence on police officers’ work–life balance. International Journal of Police Science & Management, 18(3), 184–194. https://doi.org/10.1177/1461355716647745

Kupperschmidt, B. R. (2000). Multigeneration employees: Strategies for effective management. The Health Care Manager, 19(1), 65–76. https://doi.org/10.1097/00126450-200019010-00011

Lidija, P. I., Kiril, P., Iliev, A. J., & Magdincheva, S. M. (2017). Establishing balance between professional and private life of Generation Z. Research in Physical Education, Sport and Health, 6(1), 3–9.

Lunau, T., Bambra, C., Eikemo, T. A., van der Wel, K. A., & Dragano, N. (2014). A balancing act? Work–life balance, health and well-being in European welfare states. European Journal of Public Health, 24(3), 422–427. https://doi.org/10.1093/eurpub/cku010

Mărginean, A. E. (2021). Gen Z perceptions and expectations upon entering the workforce. European Review Of Applied Sociology, 14(22), 20–30. https://doi.org/10.1515/eras-2021-0003

Mazerolle, S. M., Eason, C. M., & Goodman, A. (2018). An examination of relationships among resiliency, hardiness, affectivity, and work-life balance in Collegiate Athletic Trainers. Journal of Athletic Training, 53(8), 788–795. https://doi.org/10.4085/1062-6050-311-17

McDonald, P., Townsend, K., & Wharton, A. (2013). The legitimation and reproduction of discourse‐practice gaps in work‐life balance. Personnel Review, 42(2), 205–222. https://doi.org/10.1108/00483481311309384

Ngoc, T. N., Dung, M. V., Rowley, C., & Bach, M. P. (2022). Generation Z job seekers’ expectations and their job pursuit intention: Evidence from transition and emerging economy. International Journal of Engineering Business Management, 14, 1–12.

Nurjanah, D., & Indawati, N. (2021). Effect of emotional intelligence on employee engagement and job satisfaction with work-life balance as intervening variables in Generation Z in Surabaya. International Journal of Economics, Management, Business and Social Science, 1(3), 316–328.

Nurqamar, I. F., Ulfa, S., Hafizhah, I., Fadhillah, N., & Rahmi, N. (2022). The intention of Generation Z to apply for a job. JBMI (Jurnal Bisnis, Manajemen, Dan Informatika), 18(3), 218–247. https://doi.org/10.26487/jbmi.v18i3.16493

Oguegbe, T. M., Iloke, S. E., Ezisi, J. O., & Ofoma, E. B. (2021). Work life balance within the private sector: The predictive roles of social support and locus of control. European Journal of Social Sciences Studies, 6(4), 95–108. https://doi.org/10.46827/ejsss.v6i4.1075

Omar, M. K., Mohd, I. H., & Ariffin, M. S. (2015). Workload, role conflict and work-life balance among employees of an enforcement agency in malaysia. International Journal of Business, Economics and Law, 8(2), 52–57.

Ozkan, M., & Solmaz, B. (2015). The changing face of the employees – Generation Z and their perceptions of work (a study applied to University students). Procedia Economics and Finance, 26, 476–483. https://doi.org/10.1016/S2212-5671(15)00876-X

Palumbo, R., Manna, R., & Cavallone, M. (2021). Beware of side effects on quality! Investigating the implications of home working on work-life balance in educational services. The TQM Journal, 33(4), 915–929. https://doi.org/10.1108/TQM-05-2020-0120

Pichler, S., Kohli, C., & Granitz, N. (2021). DITTO for Gen Z: A framework for leveraging the uniqueness of the new generation. Business Horizons, 64(5), 599–610. https://doi.org/10.1016/j.bushor.2021.02.021

Putra, E. M., Yuniasanti, R., Fitriana, N., & Hutagalung, F. D. (2022). Work-family conflict and work satisfaction among single-parent employees. Insight: Jurnal Ilmiah Psikologi, 24(2), 59–67.

Rohmah, F. N. (2022). Perkara pekerjaan ideal, Gen Z dan Milenial sampingkan gaji. Tirto.Id. https://tirto.id/perkara-pekerjaan-ideal-gen-z-dan-milenial-sampingkan-gaji-gwEl

Ross, D. S., & S., V. (2014). A conceptual study on impact of stress on work-life balance. Sai Om Journal of Commerce & Management, 1(2), 61–65.

Russo, M., Shteigman, A., & Carmeli, A. (2016). Workplace and family support and work–life balance: Implications for individual psychological availability and energy at work. The Journal of Positive Psychology, 11(2), 173–188. https://doi.org/10.1080/17439760.2015.1025424

Sánchez-Hernández, M. I., González-López, Ó. R., Buenadicha-Mateos, M., & Tato-Jiménez, J. L. (2019). Work-life balance in great companies and pending issues for engaging new generations at work. International Journal of Environmental Research and Public Health, 16(24), 1–18. https://doi.org/10.3390/ijerph16245122

Schroth, H. (2019). Are you ready for Gen Z in the workplace? California Management Review, 61(3), 5–18. https://doi.org/10.1177/0008125619841006

Shankar, T., & Bhatnagar, J. (2010). Work-life balance, employee engagement, emotional consonance/dissonance & turnover intention. Indian Journal of Industrial Relations, 46(1), 74–87.

Starmer, A. J., Frintner, M. P., Matos, K., Somberg, C., Freed, G., & Byrne, B. J. (2019). Gender discrepancies related to pediatrician work-life balance and household responsibilities. Pediatrics, 144(4). https://doi.org/10.1542/peds.2018-2926

Tang, F. (2019). A critical review of research on the work-related attitudes of Generation Z in China. Social Psychology and Society, 10(2), 19–28. https://doi.org/10.17759/sps.2019100203

Tasnim, M., Hossain, M. Z., & Enam, F. (2017). Work-life balance: Reality check for the working women of Bangladesh. Journal of Human Resource and Sustainability Studies, 05(01), 75–86. https://doi.org/10.4236/jhrss.2017.51008

Tavassoli, T., & Sune, A. (2018). A National study on the antecedents and outcomes of work-life balance in Iran. PEOPLE: International Journal of Social Sciences, 3(3), 1616–1636. https://doi.org/10.20319/pijss.2018.33.16161636

Turner, A. (2015). Generation Z: Technology and social interest. The Journal of Individual Psychology, 71(2), 103–113. https://doi.org/10.1353/jip.2015.0021

Uddin, M., Ali, K., & Khan, M. (2020). Perceived Social Support (PSS) and Work-Life Balance (WLB) in a developing country: The moderating impact of work-life policy. Iranian Journal of Management Studies, Online First. https://doi.org/https://doi.org/10.22059/ijms.2020.282543.673663

Ueda, Y. (2012). The relationship between work-life balance programs and employee satisfaction: Gender differences in the moderating effect of annual income. Journal of Business Administration Research, 1(1), 65–74. https://doi.org/10.5430/jbar.v1n1p65

Wiedmer, T. (2015). Generations do differ best practices in leading Traditionalists, Boomers, and Generations X, Y, and Z. The Delta Kappa Gamma Bulletin: International Journal for Professional Educators, 82(1), 51–58.

Wöhrmann, A. M., Dilchert, N., & Michel, A. (2021). Working time flexibility and work-life balance. Zeitschrift Für Arbeitswissenschaft, 75(1), 74–85. https://doi.org/10.1007/s41449-020-00230-x

Wong, P. Y., Bandar, N. F. A., & Saili, J. (2017). Workplace factors and work-life balance among employees in selected services sector. International Journal of Business and Society, 18(4), 677–684.

Wood, J., Oh, J., Park, J., & Kim, W. (2020). The relationship between work engagement and work–life balance in organizations: A review of the empirical research. Human Resource Development Review, 19(3), 240–262. https://doi.org/10.1177/1534484320917560

Zahoor, N., Abdullah, N. A. C., & Zakaria, N. (2021). The role of high performance work practices, work-family conflict, job stress and personality in affecting work life balance. Management Science Letters, 11(4), 1367–1378. https://doi.org/10.5267/j.msl.2020.11.003

Zimet, G. D., Dahlem, N. W., Zimet, S. G., & Farley, G. K. (1988). The multidimensional scale of perceived social support. Journal of Personality Assessment, 52(1), 30–41. https://doi.org/10.1207/s15327752jpa5201_2

Downloads

Published

2023-08-30

How to Cite

Akbar, A. F., & Amalia, I. (2023). Exploring the impact of flexible work arrangements, social support, gender, and job category on the work-life balance of Generation Z workers. Insight: Jurnal Ilmiah Psikologi, 25(2), 159–173. https://doi.org/10.26486/psikologi.v25i2.3315