WORK ENGAGEMENT AMONG HAJJ PERSONNEL: THE ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT IN THE PANITIA PENYELENGGARA IBADAH HAJI (PPIH)
DOI:
https://doi.org/10.26486/s7cjr206Abstract
This study aims to examine the relationship between perceived organizational support and work engagement among members of the Hajj Organizing Committee (Panitia Penyelenggara Ibadah Haji). A quantitative research design was employed using a purposive sampling technique. The inclusion criteria consisted of active committee members who had a minimum tenure of three months. Data were collected using the Utrecht Work Engagement Scale and the Survey of Perceived Organizational Support. The study involved 79 participants, and data analysis was conducted using SPSS version 25. The relationship between variables was analyzed using the Pearson Product–Moment correlation technique. The results indicated a significant positive relationship between perceived organizational support and work engagement (r = 0.963, p < .05). These findings highlight the importance of organizational support in fostering employee engagement within public service organizations, particularly in the context of Hajj administration.
Keywords: Panitia Penyelenggara Ibadah Haji, Perceived organizational support, Work Engagement
References
Affia, K. A. N., & Mulyana, O. P. (2024). Hubungan antara Perceived Organizational Support dengan Work Engagement pada Prajurit TNI-AD. 11.
Affia, K., & Mulyana, O. P. (2024). Hubungan antara perceived organizational support dengan work engagement pada prajurit TNI-AD. Character: Jurnal Penelitian Psikologi, 11(3), 1432–1452.
Anwar, R., & Yuniasanti, R. (2024). Hubungan antara perceived organizational support dengan employee engagement pada karyawan. PsikosaINS: Jurnal Penelitian dan Pemikiran Psikologi, 19(1), 1–11.
Bakker, A. B., & Leiter, M. P. (2010). Work engagement: A handbook of essential theory and research. Psychology Press.
Belinda, D., Adziani, L., Suhariadi, F., & Sugiarti, R. (2021). Work engagement pada petugas layanan. Philanthropy: Journal of Psychology, 5(2), 329–346.
Cai, M., Wang, M., & Cheng, J. (2024). The effect of servant leadership on work engagement: The role of employee resilience and organizational support. Behavioral Sciences, 14(4), 300. https://doi.org/10.3390/bs14040300
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834–848. https://doi.org/10.1037/a0019364
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500
Husnaa, L. M., & Haryanto, N. U. (2025). Resilience and social support as predictors of work engagement in Indonesia industrial workers: A JD-R model perspective. Psychological Research and Intervention, 8(1), 14–24. https://doi.org/10.21831/pri.v8i1.88812
Islamy, T. P., & Widawati, L. (2023). Pengaruh psychological well-being terhadap work engagement pada karyawan direktorat operasional. In Jurnal Riset Psikologi (pp. 101–108).
Jaya, M. R., Prakoso, H., & Putra, V. S. (2020). Pengaruh perceived organizational support terhadap work engagement pada karyawan marketing. Prosiding Psikologi, 10(2), 24480.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Melinda, S., & Salendu, A. (2021). Persepsi dukungan organisasi dan work engagement pada aparatur sipil negara. Jurnal Diversita, 7(2), 211–220.
Nisa, V. M. C., & Andriyani, I. N. (2025). Hubungan antara perceived organizational support dengan work engagement pada guru honorer sekolah dasar. Paedagogy: Jurnal Ilmu Pendidikan dan Psikologi, 5(1), 99–111.
Rahmah, E., Hidayatullah, M. S., & Dewi, R. S. (2025). Peranan resiliensi terhadap keterikatan kerja pada karyawan kontrak. Jurnal Kognisia, 5(1), 11–17.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(6), 600–619. https://doi.org/10.1108/02683940610690169
Schaufeli, W., & Bakker, A. (2004a). Utrecht work engagement scale. Utrecht University.
Schaufeli, W., & Bakker, W. (2004b). UWES Utrecht Work Engagement Scale Preliminary Manual. Occupational Health Psychology Unit Utrecht University, Utrecht.
Sugiyono. (2022). Metodologi penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Syahputra, W., Yundianto, D., & Indrawardhana, E. (2022). Instrument validation of perceived organizational support (POS) indonesian version: A rasch model analysis. Psikoislamika : Jurnal Psikologi Dan Psikologi Islam, 19(2), 423–436. https://doi.org/10.18860/psikoislamika.v19i2.15985
Tampombebu, A. T. V. (2025). Resilience and social support as predictors of work engagement in employees at PT. X. Eduvest - Journal of Universal Studies, 5(8), 9619–9631. https://doi.org/10.59188/eduvest.v5i8.51973
Tohari, M., Faqihudin, A., & Azzahra, A. S. N. (2024). Akomodasi pelayanan haji: Evaluasi pelayanan pada puncak penyelenggaraan haji 2023 di Arab Saudi. Jurnal Ilmiah Nusantara, 1(4), 959–973.
Ummah, A. U. (2013). Sistem rekrutmen panitia penyelenggara ibadah haji. Kementerian Agama Republik Indonesia.
Widarnandana, I. G. D. (2020). Penyusunan skala work engagement pada pegawai di Indonesia. JURNAL PSIKOLOGI MANDALA, 3(1). https://doi.org/10.36002/jpm.v3i1.1079
Yogatama, A. N. (2025). Dukungan sosial dari supervisor dan rekan kerja dalam konteks kerja jarak jauh: Tinjauan cakupan sistematis. Jurnal Manajemen Dan Profesional, 6(3), 59–83. https://doi.org/10.32815/jpro.v6i3.2875
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Novia Sarmila Ramadhan, Reny Yuniasanti, Hazalizah binti Hamzah
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with Dinamika Psikologis: Jurnal Ilmiah Psikologis agree to the following terms:
Authors retain copyright and grant the Insight right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgement of the work's authorship and initial publication in Insight. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in Insight.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
