TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN AKADEMIK DI UNIVERSITAS MERCU BUANA YOGYAKARTA

Abstract

The purpose of the study was to test the contribution appraisal of procedural justice and appraisal of interactional justice to the satisfaction of academic service. The research hypothesis was the appraisal of procedural justice and appraisal of interactional justice which had contribution to the satisfaction of academic service. The research subjects consisted of 44 students. The data was obtained by using 3 scales, namely appraisal of procedural justice scale, appraisal of interactional justice scale, and satisfaction of academic service scale. The result by using simple regression technique found that appraisal of procedural justice and appraisal of interactional justice had significant effect in increasing the level of academic service satisfaction