PERCEIVED ORGANIZATIONAL SUPPORT DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA PERAWAT RUMAH SAKIT
DOI:
https://doi.org/10.26486/psikologi.v19i1.598Keywords:
Perceived Organizational Support, Organizational Citizenship Behavior, dan perawatAbstract
Upaya terhadap menciptakan kepuasan terhadap pasien merupakan hal utama untuk diwujudkan di setiap Rumah Sakit. Penelitian ini ingin melihat adanya hubungan antara Perceived Organizational Support (POS) dengan Organizational Citizenship Behavior (OCB) pada para perawat di ruang inap Rumah Sakit DK di Yogyakarta, Indonesia. Subjek penelitian ini berjumlah 72 orang perawat. Karakteristik dari subjek penelitian adalah berumur 20 tahun sampai dengan 50 tahun, dan memiliki tingkat pendidikan minimal Diploma 3. Metode untuk pengumpulan data penelitian adalah menggunakan metode skala, yaitu menggunakan Skala POS dan skala OCB, dengan reliabilitas 0,950 dan 0,905 dan daya beda item total berkisar antara 0,31 s/d 0,80 dan 0,292 s/d 0,806. Analisis data penelitian menggunakan analisis korelasi product moment dan analisis regresi ganda. Dari penelitian ini dapat disimpulkan bahwa ada hubungan antara POS dengan OCB pada para perawat rawat inap RS. Aspek POS yang menyatakan bahwa perawat merasakan adanya dukungan organisasi terhadap ide-ide karyawannya dan adanya dukungan organisasi terhadap kesejahteraan karyawannya, adalah aspek POS yang signifikan berpengaruh terhadap timbulnya Organizational Citizenship Behavior pada para perawat Rumah Sakit.
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