PERCEIVED ORGANIZATIONAL SUPPORT DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA PERAWAT RUMAH SAKIT

Alimatus Sahrah

Abstract


Upaya terhadap menciptakan kepuasan terhadap pasien merupakan hal utama untuk diwujudkan di setiap Rumah Sakit. Penelitian ini ingin melihat adanya hubungan antara Perceived Organizational Support (POS) dengan Organizational Citizenship Behavior (OCB) pada para perawat di ruang inap Rumah Sakit DK di Yogyakarta, Indonesia. Subjek penelitian ini berjumlah 72 orang perawat. Karakteristik dari subjek penelitian adalah berumur 20 tahun sampai dengan 50 tahun, dan memiliki tingkat pendidikan minimal Diploma 3. Metode untuk pengumpulan data penelitian adalah menggunakan metode skala, yaitu menggunakan Skala POS dan skala OCB, dengan reliabilitas 0,950 dan 0,905 dan daya beda item total berkisar antara 0,31 s/d 0,80 dan 0,292 s/d 0,806. Analisis data penelitian menggunakan analisis korelasi product moment dan analisis regresi ganda. Dari penelitian ini dapat disimpulkan bahwa ada hubungan antara POS dengan OCB pada para perawat rawat inap RS. Aspek POS yang menyatakan bahwa perawat merasakan adanya dukungan organisasi terhadap ide-ide karyawannya dan adanya dukungan organisasi terhadap kesejahteraan karyawannya, adalah aspek POS yang signifikan berpengaruh terhadap timbulnya Organizational Citizenship Behavior pada para perawat Rumah Sakit.


Keywords


Perceived Organizational Support, Organizational Citizenship Behavior, dan perawat

Full Text:

PDF

References


Allen, M. W., & Brady, R. M. (1997). Total quality management, organizational commitment, perceived commitment, perceived organizational support, and intraorganizational communication. Management Communication Quarterly,10(3),316-341.

Allen, T.D. & Rush, M.C. (1998), The effects of organizational citizenship behavior on performance judgments: a field study and a laboratory experiment. Journal of Applied Psychology, Apr;83(2):247-60.

Cowherd, D.M., & Levine, D.I. (1992). Product quality and pay equity between lower-level employees and top management: An investigation of distributive justice theory. Administrative Science Quarterly, 37, 302-320

Coyle, J., Saphiro, Shore, L., Taylor, S., & Tetrick, L. (2004). The employment relationship: Examining psychological and contextual perspectives. Oxford : Oxford University Press.

Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived Organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82, 812–820.

Eisenberger, R., Fasolo, P.M., & Davis-LaMastro, V. (1990). Effects of perceived organizational support on employee diligence, innovation, and commitment. Journal of Applied Psychology, 53, 51-59

Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I.L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of Applied Psychology. 20(87), 565–573.

Eisenberger, R; Huntington, R.; Hutchison, S.; & Sowa, D. (1986). Perceived organizational Support. Journal Apllied Psychology, 71, 3, 500 – 507. Diunduh 17 mei 2017. http://classweb.uh.edu/eisenberger/wp-content/uploads/sites/21/2015/04/22_Perceived_Organizational_Support.pdf

Garay, H.D.V, (2006). Kinerja Extra-Role dan Kebijakan Kompensasi, Sinergi Kajian Bisnis dan Manajemen, Vol.8, No.1, 33-42

Greenberg, J. & Baron, R.A. (2003), Behavior in Organizations Understanding and Managing the Human Side of Work. New Jersey: Prentice-HallInternational

Han, T.S., Nugroho, A., Kartika, E.W., & Kaihatu, T.S. (2012). Komitmen Afektif dalam Organisasi yang Dipengaruhi Perceived Organizational Support dan Kepuasan Kerja. Jurnal Manajemen & Kewirausahaan, 2 (14). h: 109-117.

Kahn, W. A. (1990). Psychological Conditions of Personal Engagement and Disengagement at Work, Academy of Management Journal; Dec 1990; 33, 4; ProQuest pg. 692

LePine, J.A., Erez, A., & Johnson, D.E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87, 52-65.

Muchiri, M.K. (2002). An Inquiry into The Effects of Transformational and Transaction al Leadership Behaviors on The Subordinates Organizational Citizenship Behaviors and Organizational Workshop. Malang: Jurnal Psikodinamik Vol. 4 No.1 Januari 2002

Nuralita, A. & Hadjam, M. N. R. (2002). Kecemasan Pasien Rawat Inap ditinjau dari Persepsi tentang Pelayanan Keperawatan di Rumah Sakit. Anima, Indonesian Psychological Journal, 172. 150 – 160

Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. USA: Sage Publications, Inc.

Organ, D.W. & Konovsky, M. (1989). Cognitive Versus Affective Determinants of Organizational Citizenship Behavior. Journal of Applied Pschology. Vol. 74, No. 1, 157 - 164

PERMEN (2014). Peraturan menteri pendayagunaan aparatur negara dan reformasi birokrasi republik indonesia nomor 25 tahun 2014, tentang jabatan fungsional perawat dan angka kreditnya

Podsakoff, P. M. & MacKenzie , S. B. (2009). Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research. Pages 133-151 | Published online: 13 Nov 2009. http://www.tandfonline.com/doi/abs/10.1207/s15327043hup1002_5

Pradesa H.A., Margono S, Djumahir, Mintarti R. (2013). The Relationships of Perceived Organizational Support (POS) With Positive Work Behavior: Mediating Role of Job Satisfaction, Affective Commitment, and Felt Obligation, IOSR Journal of Business and Management (IOSR-JBM) Volume 13, Issue 3 (Sep. - Oct. 2013), PP 23-34

Purba, D. E. & Seniati, A.N.L. (2004). Pengaruh Kepribadian dan Komitmen Organisasi Terhadap Organizational Citizenzhip Behavior. Sosial Humaniora, Vol. 8 No. 3 : 105-111.

Rhoades, L & Eisenberger, R. (2002). Perceived organizational support : a review of literature. Journal Of Applied Psychology. 4(87), 698 – 714.

Rich B.L, Jeffrey A. L., Eean R.C. (2010). Ob Engagement: Antecedents And Effects On Job Performance, Academy of Management Journal , Vol. 53, No. 3, 617–635.

Robbins, P. S. & Judge, T.A. (2008). Perilaku Organisasi. Buku 1. Jakarta: Salemba Empat.

Robbins, P. S. & Judge, T. A. (2015). Organizational behavior. New Jersey: Pearson Education

Sahrah, A. (2012) Organizational Citizenship Behavior ditinjau kepuasan kerja dan jenis kelamin para perawat rumah sakit. Diunduh 24 januari 2016. http://fpsi.mercubuana-yogya.ac.id/wp-content/uploads/2012/06/alin_kepuasan-kerja.pdf

Shore, L.M. & Wayne, S.J. (1993) Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78 (5), 774-780. DOI. 10. 1037/0021-9010.78.5.7




DOI: https://doi.org/10.26486/psikologi.v19i1.598

Article Metrics

Abstract view : 482 times
PDF - 320 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Alimatus Sahrah

Insight: Jurnal Ilmiah Psikologi Indexed by

  ipiii.png 

Crossref logo Dimensions Google Scholar

View INSIGHT Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.